Terms of Service

By creating an account or using Vyral Sync, you agree to these terms and to our Privacy Policy. If you use Vyral Sync for a business, you confirm you're allowed to agree on its behalf, and “you” includes that business.

Vyral Sync is operated by Indeep AI (Pty) Ltd (“we”, “us”), which runs the marketplace at https://vyralsync.com. Details about us, as required by the Electronic Communications and Transactions Act, 2002:

Operated by

Indeep AI (Pty) Ltd

Legal status

a private company registered in South Africa

Registration number

K2026896720

Website

https://vyralsync.com

Privacy and data requests

[email protected]

Support

[email protected]

Vyral Sync helps brands find creators and run campaigns with them: profiles, search and matching, campaigns, applications and invitations, messages, content approval and payment tracking.

• We're a meeting place, not a party to your deal. Any agreement to create content is between the brand and the creator. We don't employ creators and don't act as anyone's agent.
• We don't guarantee that you'll find a match, that an application or invitation will be accepted, or any result from a campaign (such as views or sales).
• Profile information, including follower counts and audience details, is provided by users. Unless it's marked as verified through a platform's official API, we haven't checked it.

• You must be at least 18 years old.
• Give accurate information and keep it up to date. One person or business per account; don't impersonate anyone.
• You choose brand or creator when you sign up, and that can't be changed later.
• Keep your password private. You're responsible for what happens on your account; tell us straight away at [email protected] if you think someone else has used it.

• Describe campaigns, products, deliverables, fees and dates honestly and clearly.
• Only promote products and services that are lawful in South Africa and allowed by the platforms the content is posted on.
• Review submitted content in good faith and within a reasonable time, and give clear feedback when you ask for changes.
• Pay creators what you agreed, when you agreed. Only mark a payment as paid once you have actually paid it.
• Use creators' content only in the ways you agreed with them.

• Keep your profile truthful. Follower counts, engagement and audience details must reflect your real accounts. Don't buy followers or engagement.
• Deliver what you agreed, on time, and don't post campaign content before the brand has approved it.
• Always disclose paid partnerships, for example with “#ad” or the platform's paid-partnership label, as required by the Advertising Regulatory Board's Code of Advertising Practice and each platform's rules.
• Only confirm a payment as received once the money is actually in your account.

• For now, brands pay creators directly (for example by EFT), outside Vyral Sync. We don't hold, process, transfer or guarantee any payment.
• Payment statuses in Vyral Sync (such as “Marked as paid” and “Received”) record what the brand and creator report. They are not confirmation by us that money moved.
• Each side is responsible for its own taxes, invoices and any VAT on payments between them.
• Vyral Sync is currently free to use. We may introduce fees later, for example a percentage of agreed fees. We'll give you at least 30 days' notice before any fee applies, and a new fee won't apply to collaborations already agreed before it starts.
• If payment problems arise, the payment's “Raise a problem” option and messages are there to sort them out. We may help where we can, but we aren't responsible for settling disputes between brands and creators.

• You keep ownership of what you upload or write, including profile details, images, captions and messages.
• You give Vyral Sync permission to store, display and process that content only as needed to run the service: for example, showing your profile to signed-in users or a submission to the brand you sent it to. This permission ends when you delete the content or your account, except for copies in backups, which are removed within 30 days.
• How a brand may use a creator's content (where, for how long, whether it can be edited or used in ads) is for the two of you to agree. Put it in writing, for example in messages, before work starts.
• Only upload content you have the right to use, that doesn't infringe anyone else's rights.

• False or misleading profiles, campaigns or statistics, including bought followers or engagement.
• Harassment, hate, threats, discrimination, sexual content involving minors, or anything illegal.
• Promoting illegal products, scams, or products the content's platform doesn't allow.
• Spam, or using messages to send unrelated advertising.
• Scraping, automated access, attempts to get into other accounts, or interfering with the service.
• Asking another user for their social media passwords, or for banking details through messages.

Some features, such as the campaign assistant, invitation drafting and suggested replies, can generate text automatically. Nothing generated is sent until you choose to send it. Drafts can be wrong or incomplete, so read and edit them before you publish or send anything. You're responsible for what you publish. Don't enter other people's confidential information into these features.

Instagram, Facebook, TikTok and YouTube are trademarks of their owners. Vyral Sync is not affiliated with, endorsed by or sponsored by them. Where Vyral Sync connects to them, it uses only their official APIs and only with your permission. Your use of each platform is also governed by that platform's own terms. If you connect a YouTube channel, you also agree to the YouTube Terms of Service.

You can delete your account at any time in Settings. We may suspend or close an account that breaks these terms, puts other users at risk or exposes us to legal liability. Where it's reasonable and safe, we'll tell you why and give you a chance to respond first.

We work hard to keep Vyral Sync available, accurate and secure, but we provide it as it is and can't promise it will always be uninterrupted or free of errors.

As far as the law allows, we're not responsible for: what brands and creators agree, do or pay each other; the accuracy of information users provide; or indirect losses such as lost profits. Where we are responsible, our total liability is limited to the fees you paid us in the 12 months before the claim (currently nothing, as Vyral Sync is free).

Nothing in these terms limits rights you have under the Consumer Protection Act, 2008, or any other law that can't be excluded by agreement.

We may update these terms as Vyral Sync grows. We'll change the date at the top and, for important changes, tell you by email or in the app at least 14 days before they take effect. If you keep using Vyral Sync after that, the new terms apply; if you don't agree, you can delete your account.

These terms are governed by the law of the Republic of South Africa. If there's a problem, contact us first at [email protected] and we'll try to resolve it. Otherwise, South African courts have jurisdiction.

Questions about these terms: [email protected]. Privacy questions: [email protected].